Terms of service

The agreement between us and the shops that use Lifesizy. Written to be read: what the service does, where it stops, and what each side is responsible for.

Lifesizy operates from the Netherlands (EU). These terms apply when you use the Lifesizy service, our portal, our API, our WooCommerce plugin, or the configurator on our own site.

What Lifesizy does, and where it stops

Lifesizy is software. We take a photo, remove its background, trace a cutline around the subject at the size that was chosen, show that cutline live in a preview, and produce a press-ready die-cut PDF with the cut line as a real spot colour.

That is the whole of it. Everything physical is yours: you print, you cut, you finish, you ship, you handle returns, and you have the relationship with the customer. We never see your customer, never take their payment, and never promise them anything on your behalf.

Your account and your connect key

Your connect key is a password. It authorises your shop to reach our API, so anyone holding it can generate previews and PDFs on your account. Keep it secret, do not put it in a public repository or a support ticket, and tell us straight away if you think it has leaked. We will issue you a new one.

Because the key lives in your WordPress installation, whoever can administer that WordPress can read it. Who you give that access to is your call and your responsibility. Use of the service through your key counts as use by you.

Plans, billing and cancelling

Lifesizy is a subscription. Which plan you are on, what it includes and what it costs are set out in the plans on our website and in your Lifesizy portal. We deliberately do not repeat the numbers here, so a price change never turns these terms into a contradiction. The plan and price you agreed to at sign-up are the ones that apply to you.

We invoice per month or per year in advance, depending on the plan you chose. If we change the price of your plan we will tell you before your next renewal, and you can cancel rather than accept it.

You can cancel at any time, and the cancellation takes effect at the end of the period you already paid for. We do not refund the part of a period you have already started. After cancellation the configurator on your product pages stops receiving cutlines, and you can no longer generate production PDFs, so download the PDFs for orders you still have to produce before you go.

What you may upload

A photo may only go through Lifesizy if there is the right to use it: the copyright holder allows it, and any recognisable person in it has agreed to being turned into a life-size cutout. No illegal content, no content that infringes someone else's rights, and nothing you would not be willing to defend to the person in the picture.

You are the one who can check this, because you are the one talking to the customer. We only see a photo pass through on its way to a cutline. So you confirm to us that the photos your shop sends have those rights and permissions behind them, and you carry the claim if they turn out not to.

Do not try to break the service either: no attempts to overload it, work around limits, resell API access, or reverse-engineer the engine. If someone abuses the service through your key, we may suspend it. We will tell you why, and we will help you get back up.

Photos: who is responsible for what

A photo of a person is personal data, so it matters exactly who is responsible for it. There are three situations, and they work differently.

Photos from your own customers. You are the controller: it is your shop, your customer, your privacy policy. We are your processor. We do one thing with the photo, make the cutline and the PDF, on your instruction. With the WooCommerce plugin the customer's photo is stored on your own server, under your wp-content/uploads, not with us. We process it and discard it; we keep no copy and no archive, and we never use it to train anything. Because of that split, answering your customer's privacy requests, access, deletion, starts with you, and the plugin gives you the tools to do it.

Photos in your Lifesizy portal. If your customers upload through a Lifesizy portal page rather than your own site, you are still the controller. It is your customer and your order. The difference is practical: the photo has to wait for you to collect it, so we store it for you and delete it automatically after 30 days. Collect what you need within that window.

The demo on our own site. When someone tries the demo on lifesizy.com there is no shop in between, so there we are the controller ourselves. What we do then is set out in our privacy notice.

Whenever you are the controller and we are your processor, the first two situations, the GDPR requires a written data processing agreement between us. Ask us at hello@lifesizy.com and we will provide it as a separate document; it forms part of these terms once signed. If your shop needs one for its own compliance file, do ask. That is what it is for.

Who owns what

The photo stays your customer's. We claim nothing over it, and uploading one to us gives us no licence beyond making that one cutline and that one PDF.

The cutline and the production PDF we generate for an order are yours to use, print and keep, for as long as you like, including after you cancel, for the files you already downloaded.

Lifesizy itself: the engine, the portal, the widget, the plugin code and the name. Stays ours. You get the right to use it while your subscription runs, not ownership of it. (The WooCommerce plugin is published under the GPL, as WordPress requires; that covers the plugin code on your server, not the service it talks to.)

Availability

We are not going to promise you a number we cannot stand behind, so here is the honest version instead: we run this service carefully, we monitor it, and we fix outages as fast as we can. But we do not guarantee an uptime percentage, and we may take the service down briefly for maintenance.

What matters more is what happens when we are down. The plugin keeps rendering your product pages on the last settings it fetched, so your shop does not break and nothing disappears from your storefront. What does not work is anything that needs the engine: no new cutline previews, and therefore no new cutout orders, because your customer cannot approve a cutline they cannot see. Production PDFs for orders you already have will download again once we are back.

If we ever have a long outage that costs you real selling time, talk to us. We would rather credit you than argue.

Liability

The concrete case worth naming: your customer sees the cutline drawn on their own photo, at the height they chose, and then ticks a box saying they approve that cutline and their photo quality. That tick is recorded with the order, along with the exact wording they agreed to and the moment they agreed. It exists precisely so that nobody has to guess afterwards what was approved.

So if a job is printed and cut as approved and the customer is unhappy with how it turned out: the pose, the hair, the crop, a soft photo blown up to two metres. That is not something we can carry. We showed it; they approved it. If our software genuinely got something wrong, that is different, and we want to hear about it.

More generally: we are liable for direct damage we actually caused, capped at what you paid us in the twelve months before the problem. We are not liable for lost profit, lost orders, or damage further down the chain. This cap is the trade-off that lets a small company offer this service at these prices; it does not apply to damage caused intentionally or by gross negligence on our side, and it does not limit anything the law says cannot be limited.

Always check the production PDF against your own cutter's requirements before you run a job. The PDF is built from the output profile you configured, a wrong profile produces a technically correct PDF for the wrong machine.

Changes, and ending it

We improve the service continuously, so it will change. If we change these terms in a way that matters to you, we will email you at least 30 days beforehand; if you do not want the new version, cancel before it takes effect. Small corrections we simply publish here with a new date at the bottom.

You can end this agreement at any time by cancelling your subscription. We can end it with 30 days' notice, or immediately if the service is being used in a way that is illegal or harmful, or if an invoice stays unpaid after we have reminded you. If we terminate without a reason on your side, we refund the unused part of what you paid.

Law and contact

Dutch law applies to this agreement, and disputes go to the competent court in the Netherlands. Before that, please just email us, nearly everything is faster to solve that way.

Questions about these terms, or a request for the data processing agreement: hello@lifesizy.com.

Service provided by: KarTent B.V., trading as Lifesizy. Lemelerbergweg 63, 1101 AW Amsterdam, the Netherlands. Chamber of Commerce (KvK) 63196573, VAT NL855132553B01.

Last updated 25 July 2026. See also our privacy notice.